Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your
item to request a return.
To be eligible for a return, your item must be in the same condition that you received it,
unused, with tags, and in its original packaging. You’ll also need the receipt or proof of
purchase.
To start a return, you can contact us at contact@krframe.shop. If your return is
accepted, we’ll send you a return shipping label, as well as instructions on how and
where to send your package. Items sent back to us without first requesting a return will
not be accepted. You can send us your return by mail after we provide you with the
required information.
Once approved, customers can expect a refund within 7 business days of contacting us.
Please note that some financial institutions require more time for the refund to be fully
processed, and it could take longer for the refund to be reflected in your bank account.
You can always contact us for any return questions at contact@krframe.shop

By Mail

Please inspect your order upon reception and contact us immediately at
contact@krframe.shop if the item is defective, damaged or if you receive the wrong
item so that we can evaluate the issue and make it right.
Please also include pictures of the defected item, the specific area where it was
defected, and proof of order delivery

For orders that are cancelled as a result of customer remorse, the customer is
responsible for all return shipping fees and restocking fees that may apply.
For any other questions regarding returns and refunds contact
contact@krframe.shop.

Please contact us at contact@krframe.shop with the name and SKU number of the
item you currently have and the name and SKU number of the item you would like to
exchange it for